{"id":148259,"date":"2026-04-08T11:22:41","date_gmt":"2026-04-08T09:22:41","guid":{"rendered":"https:\/\/konsum.ch\/?page_id=148259"},"modified":"2026-04-27T14:05:29","modified_gmt":"2026-04-27T12:05:29","slug":"service-de-mediation-pour-les-plateformes-de-mobilite","status":"publish","type":"page","link":"https:\/\/konsum.ch\/fr\/service-de-mediation-pour-les-plateformes-de-mobilite\/","title":{"rendered":"Service de m\u00e9diation pour les plateformes de mobilit\u00e9"},"content":{"rendered":"<h3>\n<div role=\"navigation\" aria-label=\"S\u00e9lecteur de langue\" class=\"wpml-ls-statics-shortcode_actions wpml-ls wpml-ls-legacy-list-horizontal\">\n\t<ul><li class=\"wpml-ls-slot-shortcode_actions wpml-ls-item wpml-ls-item-de wpml-ls-first-item wpml-ls-item-legacy-list-horizontal\">\n\t\t\t\t<a href=\"https:\/\/konsum.ch\/de\/\" hreflang=\"de\" lang=\"de\" class=\"wpml-ls-link\" aria-label=\"Passer \u00e0 DE\" title=\"Passer \u00e0 DE\">\n\t\t\t\t\t                                    <img decoding=\"async\"\n            class=\"wpml-ls-flag\"\n            src=\"https:\/\/konsum.ch\/wp-content\/uploads\/flags\/schweiz.png\"\n            alt=\"\"\n            loading=\"lazy\"\n            width=18\n            height=12\n    \/><span class=\"wpml-ls-native\">DE<\/span><\/a>\n\t\t\t<\/li><li class=\"wpml-ls-slot-shortcode_actions wpml-ls-item wpml-ls-item-fr wpml-ls-current-language wpml-ls-item-legacy-list-horizontal\">\n\t\t\t\t<a href=\"https:\/\/konsum.ch\/fr\/\" hreflang=\"fr\" lang=\"fr\" class=\"wpml-ls-link\" aria-current=\"page\" aria-label=\"Passer \u00e0 FR\" title=\"Passer \u00e0 FR\">\n\t\t\t\t\t                                    <img decoding=\"async\"\n            class=\"wpml-ls-flag\"\n            src=\"https:\/\/konsum.ch\/wp-content\/plugins\/sitepress-multilingual-cms\/res\/flags\/fr.svg\"\n            alt=\"\"\n            loading=\"lazy\"\n            width=18\n            height=12\n    \/><span class=\"wpml-ls-native\">FR<\/span><\/a>\n\t\t\t<\/li><li class=\"wpml-ls-slot-shortcode_actions wpml-ls-item wpml-ls-item-it wpml-ls-item-legacy-list-horizontal\">\n\t\t\t\t<a href=\"https:\/\/konsum.ch\/it\/\" hreflang=\"it\" lang=\"it\" class=\"wpml-ls-link\" aria-label=\"Passer \u00e0 IT\" title=\"Passer \u00e0 IT\">\n\t\t\t\t\t                                    <img decoding=\"async\"\n            class=\"wpml-ls-flag\"\n            src=\"https:\/\/konsum.ch\/wp-content\/plugins\/sitepress-multilingual-cms\/res\/flags\/it.svg\"\n            alt=\"\"\n            loading=\"lazy\"\n            width=18\n            height=12\n    \/><span class=\"wpml-ls-native\">IT<\/span><\/a>\n\t\t\t<\/li><li class=\"wpml-ls-slot-shortcode_actions wpml-ls-item wpml-ls-item-en wpml-ls-last-item wpml-ls-item-legacy-list-horizontal\">\n\t\t\t\t<a href=\"https:\/\/konsum.ch\/en\/\" hreflang=\"en\" lang=\"en\" class=\"wpml-ls-link\" aria-label=\"Passer \u00e0 EN\" title=\"Passer \u00e0 EN\">\n\t\t\t\t\t                                    <img decoding=\"async\"\n            class=\"wpml-ls-flag\"\n            src=\"https:\/\/konsum.ch\/wp-content\/plugins\/sitepress-multilingual-cms\/res\/flags\/en.svg\"\n            alt=\"\"\n            loading=\"lazy\"\n            width=18\n            height=12\n    \/><span class=\"wpml-ls-native\">EN<\/span><\/a>\n\t\t\t<\/li><\/ul>\n<\/div>\n<\/h3>\n<h2>Service de m\u00e9diation pour les plateformes de mobilit\u00e9<\/h2>\n<p>Le service de m\u00e9diation des plateformes de mobilit\u00e9 traite les sinistres et les demandes de conseil pour les places de march\u00e9 en ligne AutoScout24 et MotoScout24. En tant qu&#8217;instance de m\u00e9diation ind\u00e9pendante, le service de m\u00e9diation sert d&#8217;interm\u00e9diaire entre les op\u00e9rateurs de plateformes et les consommateurs. Il re\u00e7oit leurs plaintes et recherche des solutions consensuelles et satisfaisantes. Le service de m\u00e9diation est soutenu par SMG Swiss Marketplace Group.<\/p>\n<p>Les collaborateurs du service de m\u00e9diation jouent le r\u00f4le d&#8217;un organisme de conciliation neutre et ind\u00e9pendant et assurent la m\u00e9diation entre les clients et les plateformes de mobilit\u00e9 concern\u00e9es.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Service de m\u00e9diation pour les plateformes de mobilit\u00e9 Le service de m\u00e9diation des plateformes de mobilit\u00e9 traite les sinistres et les demandes de conseil pour les places de march\u00e9 en ligne AutoScout24 et MotoScout24. En tant qu&#8217;instance de m\u00e9diation ind\u00e9pendante, le service de m\u00e9diation sert d&#8217;interm\u00e9diaire entre les op\u00e9rateurs de plateformes et les consommateurs. Il [&hellip;]<\/p>\n","protected":false},"author":16,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-148259","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Service de m\u00e9diation pour les plateformes de mobilit\u00e9 &#8211; Konsumentenforum<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/konsum.ch\/fr\/service-de-mediation-pour-les-plateformes-de-mobilite\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Service de m\u00e9diation pour les plateformes de mobilit\u00e9 &#8211; Konsumentenforum\" \/>\n<meta property=\"og:description\" content=\"Service de m\u00e9diation pour les plateformes de mobilit\u00e9 Le service de m\u00e9diation des plateformes de mobilit\u00e9 traite les sinistres et les demandes de conseil pour les places de march\u00e9 en ligne AutoScout24 et MotoScout24. 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