{"id":147015,"date":"2026-03-02T09:58:16","date_gmt":"2026-03-02T08:58:16","guid":{"rendered":"https:\/\/konsum.ch\/?page_id=147015"},"modified":"2026-05-04T13:07:44","modified_gmt":"2026-05-04T11:07:44","slug":"le-service-de-mediation-pour-les-plateformes-de-seconde-main","status":"publish","type":"page","link":"https:\/\/konsum.ch\/fr\/le-service-de-mediation-pour-les-plateformes-de-seconde-main\/","title":{"rendered":"Le service de m\u00e9diation pour les plateformes de seconde main"},"content":{"rendered":"<h3>\n<div role=\"navigation\" aria-label=\"S\u00e9lecteur de langue\" class=\"wpml-ls-statics-shortcode_actions wpml-ls wpml-ls-legacy-list-horizontal\">\n\t<ul><li class=\"wpml-ls-slot-shortcode_actions wpml-ls-item wpml-ls-item-de wpml-ls-first-item wpml-ls-item-legacy-list-horizontal\">\n\t\t\t\t<a href=\"https:\/\/konsum.ch\/de\/\" hreflang=\"de\" lang=\"de\" class=\"wpml-ls-link\" aria-label=\"Passer \u00e0 DE\" title=\"Passer \u00e0 DE\">\n\t\t\t\t\t                                    <img decoding=\"async\"\n            class=\"wpml-ls-flag\"\n            src=\"https:\/\/konsum.ch\/wp-content\/uploads\/flags\/schweiz.png\"\n            alt=\"\"\n            loading=\"lazy\"\n            width=18\n            height=12\n    \/><span class=\"wpml-ls-native\">DE<\/span><\/a>\n\t\t\t<\/li><li class=\"wpml-ls-slot-shortcode_actions wpml-ls-item wpml-ls-item-fr wpml-ls-current-language wpml-ls-item-legacy-list-horizontal\">\n\t\t\t\t<a href=\"https:\/\/konsum.ch\/fr\/\" hreflang=\"fr\" lang=\"fr\" class=\"wpml-ls-link\" aria-current=\"page\" aria-label=\"Passer \u00e0 FR\" title=\"Passer \u00e0 FR\">\n\t\t\t\t\t                                    <img decoding=\"async\"\n            class=\"wpml-ls-flag\"\n            src=\"https:\/\/konsum.ch\/wp-content\/plugins\/sitepress-multilingual-cms\/res\/flags\/fr.svg\"\n            alt=\"\"\n            loading=\"lazy\"\n            width=18\n            height=12\n    \/><span class=\"wpml-ls-native\">FR<\/span><\/a>\n\t\t\t<\/li><li class=\"wpml-ls-slot-shortcode_actions wpml-ls-item wpml-ls-item-it wpml-ls-item-legacy-list-horizontal\">\n\t\t\t\t<a href=\"https:\/\/konsum.ch\/it\/\" hreflang=\"it\" lang=\"it\" class=\"wpml-ls-link\" aria-label=\"Passer \u00e0 IT\" title=\"Passer \u00e0 IT\">\n\t\t\t\t\t                                    <img decoding=\"async\"\n            class=\"wpml-ls-flag\"\n            src=\"https:\/\/konsum.ch\/wp-content\/plugins\/sitepress-multilingual-cms\/res\/flags\/it.svg\"\n            alt=\"\"\n            loading=\"lazy\"\n            width=18\n            height=12\n    \/><span class=\"wpml-ls-native\">IT<\/span><\/a>\n\t\t\t<\/li><li class=\"wpml-ls-slot-shortcode_actions wpml-ls-item wpml-ls-item-en wpml-ls-last-item wpml-ls-item-legacy-list-horizontal\">\n\t\t\t\t<a href=\"https:\/\/konsum.ch\/en\/\" hreflang=\"en\" lang=\"en\" class=\"wpml-ls-link\" aria-label=\"Passer \u00e0 EN\" title=\"Passer \u00e0 EN\">\n\t\t\t\t\t                                    <img decoding=\"async\"\n            class=\"wpml-ls-flag\"\n            src=\"https:\/\/konsum.ch\/wp-content\/plugins\/sitepress-multilingual-cms\/res\/flags\/en.svg\"\n            alt=\"\"\n            loading=\"lazy\"\n            width=18\n            height=12\n    \/><span class=\"wpml-ls-native\">EN<\/span><\/a>\n\t\t\t<\/li><\/ul>\n<\/div>\n<\/h3>\n<h2><strong>Le service de m\u00e9diation pour les plateformes de seconde main<\/strong><\/h2>\n<p>Le service de m\u00e9diation pour les plateformes de seconde main traite les cas de sinistres et de conseil pour les places de march\u00e9 en ligne Ricardo, tutti.ch et anibis.ch. En tant qu&#8217;organe de conciliation ind\u00e9pendant, le service de m\u00e9diation sert d&#8217;interm\u00e9diaire entre les fournisseurs de plateformes et les consommateurs. Il re\u00e7oit leurs plaintes et recherche des solutions consensuelles et satisfaisantes. Le service de m\u00e9diation est soutenu par SMG Swiss Marketplace Group.<\/p>\n<p>Les collaboratrices du service de m\u00e9diation assument la fonction d&#8217;organe de conciliation neutre et ind\u00e9pendant et servent d&#8217;interm\u00e9diaire entre les clients et les plateformes d&#8217;occasion concern\u00e9es.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Le service de m\u00e9diation pour les plateformes de seconde main Le service de m\u00e9diation pour les plateformes de seconde main traite les cas de sinistres et de conseil pour les places de march\u00e9 en ligne Ricardo, tutti.ch et anibis.ch. En tant qu&#8217;organe de conciliation ind\u00e9pendant, le service de m\u00e9diation sert d&#8217;interm\u00e9diaire entre les fournisseurs de [&hellip;]<\/p>\n","protected":false},"author":13,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-147015","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Le service de m\u00e9diation pour les plateformes de seconde main &#8211; Konsumentenforum<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/konsum.ch\/fr\/le-service-de-mediation-pour-les-plateformes-de-seconde-main\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Le service de m\u00e9diation pour les plateformes de seconde main &#8211; Konsumentenforum\" \/>\n<meta property=\"og:description\" content=\"Le service de m\u00e9diation pour les plateformes de seconde main Le service de m\u00e9diation pour les plateformes de seconde main traite les cas de sinistres et de conseil pour les places de march\u00e9 en ligne Ricardo, tutti.ch et anibis.ch. 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