{"id":148257,"date":"2026-04-08T11:17:57","date_gmt":"2026-04-08T09:17:57","guid":{"rendered":"https:\/\/konsum.ch\/?page_id=148257"},"modified":"2026-04-27T14:04:18","modified_gmt":"2026-04-27T12:04:18","slug":"ombudsmans-office-for-mobility-platforms","status":"publish","type":"page","link":"https:\/\/konsum.ch\/en\/ombudsmans-office-for-mobility-platforms\/","title":{"rendered":"Ombudsman&#8217;s office for mobility platforms"},"content":{"rendered":"<h3>\n<div role=\"navigation\" aria-label=\"Language Switcher\" class=\"wpml-ls-statics-shortcode_actions wpml-ls wpml-ls-legacy-list-horizontal\">\n\t<ul><li class=\"wpml-ls-slot-shortcode_actions wpml-ls-item wpml-ls-item-de wpml-ls-first-item wpml-ls-item-legacy-list-horizontal\">\n\t\t\t\t<a href=\"https:\/\/konsum.ch\/de\/\" hreflang=\"de\" lang=\"de\" class=\"wpml-ls-link\" aria-label=\"Switch to DE\" title=\"Switch to DE\">\n\t\t\t\t\t                                    <img decoding=\"async\"\n            class=\"wpml-ls-flag\"\n            src=\"https:\/\/konsum.ch\/wp-content\/uploads\/flags\/schweiz.png\"\n            alt=\"\"\n            loading=\"lazy\"\n            width=18\n            height=12\n    \/><span class=\"wpml-ls-native\">DE<\/span><\/a>\n\t\t\t<\/li><li class=\"wpml-ls-slot-shortcode_actions wpml-ls-item wpml-ls-item-fr wpml-ls-item-legacy-list-horizontal\">\n\t\t\t\t<a href=\"https:\/\/konsum.ch\/fr\/\" hreflang=\"fr\" lang=\"fr\" class=\"wpml-ls-link\" aria-label=\"Switch to FR\" title=\"Switch to FR\">\n\t\t\t\t\t                                    <img decoding=\"async\"\n            class=\"wpml-ls-flag\"\n            src=\"https:\/\/konsum.ch\/wp-content\/plugins\/sitepress-multilingual-cms\/res\/flags\/fr.svg\"\n            alt=\"\"\n            loading=\"lazy\"\n            width=18\n            height=12\n    \/><span class=\"wpml-ls-native\">FR<\/span><\/a>\n\t\t\t<\/li><li class=\"wpml-ls-slot-shortcode_actions wpml-ls-item wpml-ls-item-it wpml-ls-item-legacy-list-horizontal\">\n\t\t\t\t<a href=\"https:\/\/konsum.ch\/it\/\" hreflang=\"it\" lang=\"it\" class=\"wpml-ls-link\" aria-label=\"Switch to IT\" title=\"Switch to IT\">\n\t\t\t\t\t                                    <img decoding=\"async\"\n            class=\"wpml-ls-flag\"\n            src=\"https:\/\/konsum.ch\/wp-content\/plugins\/sitepress-multilingual-cms\/res\/flags\/it.svg\"\n            alt=\"\"\n            loading=\"lazy\"\n            width=18\n            height=12\n    \/><span class=\"wpml-ls-native\">IT<\/span><\/a>\n\t\t\t<\/li><li class=\"wpml-ls-slot-shortcode_actions wpml-ls-item wpml-ls-item-en wpml-ls-current-language wpml-ls-last-item wpml-ls-item-legacy-list-horizontal\">\n\t\t\t\t<a href=\"https:\/\/konsum.ch\/en\/\" hreflang=\"en\" lang=\"en\" class=\"wpml-ls-link\" aria-current=\"page\" aria-label=\"Switch to EN\" title=\"Switch to EN\">\n\t\t\t\t\t                                    <img decoding=\"async\"\n            class=\"wpml-ls-flag\"\n            src=\"https:\/\/konsum.ch\/wp-content\/plugins\/sitepress-multilingual-cms\/res\/flags\/en.svg\"\n            alt=\"\"\n            loading=\"lazy\"\n            width=18\n            height=12\n    \/><span class=\"wpml-ls-native\">EN<\/span><\/a>\n\t\t\t<\/li><\/ul>\n<\/div>\n<\/h3>\n<h2>Ombudsman&#8217;s office for mobility platforms<\/h2>\n<p>The ombudsman&#8217;s office for mobility platforms handles claims and advice cases for the online marketplaces AutoScout24 and MotoScout24. As an independent arbitration body, the ombudsman mediates between platform providers and consumers.  It receives their complaints and seeks amicable and satisfactory solutions. The Ombudsman is supported by SMG Swiss Marketplace Group.<\/p>\n<p>The employees of the ombudsman&#8217;s office act as a neutral, independent arbitration body and mediate between customers and the mobility platforms involved.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Ombudsman&#8217;s office for mobility platforms The ombudsman&#8217;s office for mobility platforms handles claims and advice cases for the online marketplaces AutoScout24 and MotoScout24. As an independent arbitration body, the ombudsman mediates between platform providers and consumers. It receives their complaints and seeks amicable and satisfactory solutions. The Ombudsman is supported by SMG Swiss Marketplace Group. [&hellip;]<\/p>\n","protected":false},"author":16,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-148257","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Ombudsman&#039;s office for mobility platforms &#8211; Konsumentenforum<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/konsum.ch\/en\/ombudsmans-office-for-mobility-platforms\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Ombudsman&#039;s office for mobility platforms &#8211; Konsumentenforum\" \/>\n<meta property=\"og:description\" content=\"Ombudsman&#8217;s office for mobility platforms The ombudsman&#8217;s office for mobility platforms handles claims and advice cases for the online marketplaces AutoScout24 and MotoScout24. 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