{"id":147011,"date":"2026-03-02T09:35:33","date_gmt":"2026-03-02T08:35:33","guid":{"rendered":"https:\/\/konsum.ch\/?page_id=147011"},"modified":"2026-05-04T13:07:14","modified_gmt":"2026-05-04T11:07:14","slug":"ombudsmans-office-for-secondhand-platforms","status":"publish","type":"page","link":"https:\/\/konsum.ch\/en\/ombudsmans-office-for-secondhand-platforms\/","title":{"rendered":"Ombudsman\u2019s Office for Secondhand Platforms"},"content":{"rendered":"<h3>\n<div role=\"navigation\" aria-label=\"Language Switcher\" class=\"wpml-ls-statics-shortcode_actions wpml-ls wpml-ls-legacy-list-horizontal\">\n\t<ul><li class=\"wpml-ls-slot-shortcode_actions wpml-ls-item wpml-ls-item-de wpml-ls-first-item wpml-ls-item-legacy-list-horizontal\">\n\t\t\t\t<a href=\"https:\/\/konsum.ch\/de\/\" hreflang=\"de\" lang=\"de\" class=\"wpml-ls-link\" aria-label=\"Switch to DE\" title=\"Switch to DE\">\n\t\t\t\t\t                                    <img decoding=\"async\"\n            class=\"wpml-ls-flag\"\n            src=\"https:\/\/konsum.ch\/wp-content\/uploads\/flags\/schweiz.png\"\n            alt=\"\"\n            loading=\"lazy\"\n            width=18\n            height=12\n    \/><span class=\"wpml-ls-native\">DE<\/span><\/a>\n\t\t\t<\/li><li class=\"wpml-ls-slot-shortcode_actions wpml-ls-item wpml-ls-item-fr wpml-ls-item-legacy-list-horizontal\">\n\t\t\t\t<a href=\"https:\/\/konsum.ch\/fr\/\" hreflang=\"fr\" lang=\"fr\" class=\"wpml-ls-link\" aria-label=\"Switch to FR\" title=\"Switch to FR\">\n\t\t\t\t\t                                    <img decoding=\"async\"\n            class=\"wpml-ls-flag\"\n            src=\"https:\/\/konsum.ch\/wp-content\/plugins\/sitepress-multilingual-cms\/res\/flags\/fr.svg\"\n            alt=\"\"\n            loading=\"lazy\"\n            width=18\n            height=12\n    \/><span class=\"wpml-ls-native\">FR<\/span><\/a>\n\t\t\t<\/li><li class=\"wpml-ls-slot-shortcode_actions wpml-ls-item wpml-ls-item-it wpml-ls-item-legacy-list-horizontal\">\n\t\t\t\t<a href=\"https:\/\/konsum.ch\/it\/\" hreflang=\"it\" lang=\"it\" class=\"wpml-ls-link\" aria-label=\"Switch to IT\" title=\"Switch to IT\">\n\t\t\t\t\t                                    <img decoding=\"async\"\n            class=\"wpml-ls-flag\"\n            src=\"https:\/\/konsum.ch\/wp-content\/plugins\/sitepress-multilingual-cms\/res\/flags\/it.svg\"\n            alt=\"\"\n            loading=\"lazy\"\n            width=18\n            height=12\n    \/><span class=\"wpml-ls-native\">IT<\/span><\/a>\n\t\t\t<\/li><li class=\"wpml-ls-slot-shortcode_actions wpml-ls-item wpml-ls-item-en wpml-ls-current-language wpml-ls-last-item wpml-ls-item-legacy-list-horizontal\">\n\t\t\t\t<a href=\"https:\/\/konsum.ch\/en\/\" hreflang=\"en\" lang=\"en\" class=\"wpml-ls-link\" aria-current=\"page\" aria-label=\"Switch to EN\" title=\"Switch to EN\">\n\t\t\t\t\t                                    <img decoding=\"async\"\n            class=\"wpml-ls-flag\"\n            src=\"https:\/\/konsum.ch\/wp-content\/plugins\/sitepress-multilingual-cms\/res\/flags\/en.svg\"\n            alt=\"\"\n            loading=\"lazy\"\n            width=18\n            height=12\n    \/><span class=\"wpml-ls-native\">EN<\/span><\/a>\n\t\t\t<\/li><\/ul>\n<\/div>\n<\/h3>\n<h2><strong>Ombudsman\u2019s Office for Secondhand Platforms<\/strong><\/h2>\n<p>The Ombudsman\u2019s Office for Secondhand Platforms handles claims and provides advice for the online marketplaces Ricardo, tutti.ch and anibis.ch. As an independent arbitration body, the Ombudsman mediates between platform providers and consumers. It receives their complaints and seeks amicable and satisfactory solutions. The Ombudsman is supported by SMG Swiss Marketplace Group.<\/p>\n<p>The ombudsman service staff act as a neutral, independent arbitration body and mediate between customers and the second-hand platforms involved.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Ombudsman\u2019s Office for Secondhand Platforms The Ombudsman\u2019s Office for Secondhand Platforms handles claims and provides advice for the online marketplaces Ricardo, tutti.ch and anibis.ch. As an independent arbitration body, the Ombudsman mediates between platform providers and consumers. It receives their complaints and seeks amicable and satisfactory solutions. The Ombudsman is supported by SMG Swiss Marketplace [&hellip;]<\/p>\n","protected":false},"author":13,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-147011","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Ombudsman\u2019s Office for Secondhand Platforms &#8211; Konsumentenforum<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/konsum.ch\/en\/ombudsmans-office-for-secondhand-platforms\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Ombudsman\u2019s Office for Secondhand Platforms &#8211; Konsumentenforum\" \/>\n<meta property=\"og:description\" content=\"Ombudsman\u2019s Office for Secondhand Platforms The Ombudsman\u2019s Office for Secondhand Platforms handles claims and provides advice for the online marketplaces Ricardo, tutti.ch and anibis.ch. 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