{"id":11341,"date":"2021-08-23T11:58:05","date_gmt":"2021-08-23T09:58:05","guid":{"rendered":"https:\/\/konsum.ch\/?page_id=11341"},"modified":"2021-08-25T10:04:55","modified_gmt":"2021-08-25T08:04:55","slug":"formular-kunde","status":"publish","type":"page","link":"https:\/\/konsum.ch\/en\/ombudsstellen\/ombudsstelle-textil\/formular-kunde\/","title":{"rendered":"Formular Kunde"},"content":{"rendered":"<h1>Formular Ombudsstelle Textil \u2013 Kunde<\/h1>\n<p>Sprache: \n<div role=\"navigation\" aria-label=\"Language Switcher\" class=\"wpml-ls-statics-shortcode_actions wpml-ls wpml-ls-legacy-list-horizontal\">\n\t<ul><li class=\"wpml-ls-slot-shortcode_actions wpml-ls-item wpml-ls-item-de wpml-ls-first-item wpml-ls-item-legacy-list-horizontal\">\n\t\t\t\t<a href=\"https:\/\/konsum.ch\/de\/\" hreflang=\"de\" lang=\"de\" class=\"wpml-ls-link\" aria-label=\"Switch to DE\" title=\"Switch to DE\">\n\t\t\t\t\t                                    <img decoding=\"async\"\n            class=\"wpml-ls-flag\"\n            src=\"https:\/\/konsum.ch\/wp-content\/uploads\/flags\/schweiz.png\"\n            alt=\"\"\n            loading=\"lazy\"\n            width=18\n            height=12\n    \/><span class=\"wpml-ls-native\">DE<\/span><\/a>\n\t\t\t<\/li><li class=\"wpml-ls-slot-shortcode_actions wpml-ls-item wpml-ls-item-fr wpml-ls-item-legacy-list-horizontal\">\n\t\t\t\t<a href=\"https:\/\/konsum.ch\/fr\/\" hreflang=\"fr\" lang=\"fr\" class=\"wpml-ls-link\" aria-label=\"Switch to FR\" title=\"Switch to FR\">\n\t\t\t\t\t                                    <img decoding=\"async\"\n            class=\"wpml-ls-flag\"\n            src=\"https:\/\/konsum.ch\/wp-content\/plugins\/sitepress-multilingual-cms\/res\/flags\/fr.svg\"\n            alt=\"\"\n            loading=\"lazy\"\n            width=18\n            height=12\n    \/><span class=\"wpml-ls-native\">FR<\/span><\/a>\n\t\t\t<\/li><li class=\"wpml-ls-slot-shortcode_actions wpml-ls-item wpml-ls-item-it wpml-ls-item-legacy-list-horizontal\">\n\t\t\t\t<a href=\"https:\/\/konsum.ch\/it\/\" hreflang=\"it\" lang=\"it\" class=\"wpml-ls-link\" aria-label=\"Switch to IT\" title=\"Switch to IT\">\n\t\t\t\t\t                                    <img decoding=\"async\"\n            class=\"wpml-ls-flag\"\n            src=\"https:\/\/konsum.ch\/wp-content\/plugins\/sitepress-multilingual-cms\/res\/flags\/it.svg\"\n            alt=\"\"\n            loading=\"lazy\"\n            width=18\n            height=12\n    \/><span class=\"wpml-ls-native\">IT<\/span><\/a>\n\t\t\t<\/li><li class=\"wpml-ls-slot-shortcode_actions wpml-ls-item wpml-ls-item-en wpml-ls-current-language wpml-ls-last-item wpml-ls-item-legacy-list-horizontal\">\n\t\t\t\t<a href=\"https:\/\/konsum.ch\/en\/\" hreflang=\"en\" lang=\"en\" class=\"wpml-ls-link\" aria-current=\"page\" aria-label=\"Switch to EN\" title=\"Switch to EN\">\n\t\t\t\t\t                                    <img decoding=\"async\"\n            class=\"wpml-ls-flag\"\n            src=\"https:\/\/konsum.ch\/wp-content\/plugins\/sitepress-multilingual-cms\/res\/flags\/en.svg\"\n            alt=\"\"\n            loading=\"lazy\"\n            width=18\n            height=12\n    \/><span class=\"wpml-ls-native\">EN<\/span><\/a>\n\t\t\t<\/li><\/ul>\n<\/div>\n<br \/>\n<div class=\"frm_forms  with_frm_style frm_style_formidable-style-2\" id=\"frm_form_3_container\" >\n<form enctype=\"multipart\/form-data\" method=\"post\" class=\"frm-show-form  frm_ajax_submit  frm_pro_form \" id=\"form_gyz1e002804a178\" >\n<div class=\"frm_form_fields  frm_page_num_1\">\n<fieldset>\n<legend class=\"frm_screen_reader\">Ombudsstelle Textil Kunde<\/legend>\r\n\r\n<div class=\"frm_fields_container\">\n<div class=\"frm_rootline_group\" role=\"group\" tabindex=\"0\" aria-label=\"Page 1 of 4\" ><ul class=\"frm_page_bar frm_rootline_4 frm_rootline frm_rootline_line  frm_show_lines frm_show_titles\"><li class=\"frm_rootline_single frm_current_page\"><input type=\"button\" value=\"1\" data-page=\"\" class=\" frm_page_1\" aria-disabled=\"true\" data-field=\"0\" aria-label=\"Personal details\"  \/><span class=\"frm_rootline_title\">Personal details<\/span><\/li><li class=\"frm_rootline_single\"><input type=\"button\" value=\"2\" data-page=\"25\" class=\"frm_page_skip frm_page_2\" data-field=\"122\" aria-label=\"Article\"  \/><span class=\"frm_rootline_title\">Article<\/span><\/li><li class=\"frm_rootline_single\"><input type=\"button\" value=\"3\" data-page=\"47\" class=\"frm_page_skip frm_page_3\" data-field=\"144\" aria-label=\"Damage\"  \/><span class=\"frm_rootline_title\">Damage<\/span><\/li>\t\t<li class=\"frm_rootline_single frm_rootline_show_hidden_steps_btn frm_hidden\">\n\t\t\t<input type=\"button\" class=\"frm_rootline_show_more_btn\" value=\"\u00b7\u00b7\u00b7\" \/>\n\t\t\t<ul class=\"frm_rootline_hidden_steps frm_hidden\"><\/ul>\n\t\t<\/li>\n\t\t<li class=\"frm_rootline_single\"><input type=\"button\" value=\"4\" data-page=\"64\" class=\"frm_page_skip frm_page_4\" data-field=\"161\" aria-label=\"Summary\"  \/><span class=\"frm_rootline_title\">Summary<\/span><\/li><\/ul><div class=\"frm_clearfix\"><\/div><\/div><input type=\"hidden\" name=\"frm_action\" value=\"create\" \/>\n<input type=\"hidden\" name=\"form_id\" value=\"3\" \/>\n<input type=\"hidden\" name=\"frm_hide_fields_3\" id=\"frm_hide_fields_3\" value=\"\" \/>\n<input type=\"hidden\" name=\"form_key\" value=\"gyz1e002804a178\" \/>\n<input type=\"hidden\" name=\"item_meta[0]\" value=\"\" \/>\n<input type=\"hidden\" id=\"frm_submit_entry_3\" name=\"frm_submit_entry_3\" value=\"ba648928ee\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/en\/wp-json\/wp\/v2\/pages\/11341\" \/>\t\t<input  type=\"hidden\" name=\"item_meta[502]\" id=\"field_p3y7\" value=\"Englisch\"  data-frmval=\"Englisch\"   \/>\n\t\t<div id=\"frm_field_99_container\" class=\"frm_form_field  frm_html_container form-field\">\n<p><strong>Hinweis:<\/strong> Lesen Sie zuerst dieses <a href=\"https:\/\/konsum.fruitcakearchiv.ch\/wp-content\/uploads\/2019\/02\/Merkblatt-O-Textil-deutsch-190115.pdf\" target=\"_blank\">Merkblatt<\/a>, wo das genaue Vorgehen beschrieben wird, durch.<\/p>\n<p><strong>Achtung:<\/strong> Dieses Formular darf nur ausgef\u00fcllt und abgeschickt werden, falls zwischen Ihnen als Kl\u00e4ger und dem Reiniger eine Vereinbarung zur Schlichtung an der Ombudsstelle Textil besteht. Falls nicht, halten Sie bitte zuerst mit dem Reiniger R\u00fccksprache.<\/p>\n<\/div>\n<div id=\"frm_field_100_container\" class=\"frm_form_field frm_section_heading form-field \">\r\n<h3 class=\"frm_pos_top frm_section_spacing\">Vereinbarung<\/h3>\r\n\r\n\r\n<div id=\"frm_field_101_container\" class=\"frm_form_field  frm_html_container form-field\">\n<p>Es besteht eine Vereinbarung mit dem Textilpfleger zur Schlichtung \u00fcber die Ombudsstelle Textil und ich akzeptiere das Vorgehen, die Bedingungen und die Kostenregelung im Merkblatt.<\/p>\n<\/div>\n<div id=\"frm_field_490_container\" class=\"frm_form_field form-field  frm_required_field frm_top_container vertical_radio\">\r\n    <div  id=\"field_mjpqp_label\" class=\"frm_primary_label\">Vereinbarung zur Schlichtung vorhanden\r\n        <span class=\"frm_required\">*<\/span>\r\n    <\/div>\r\n    <div class=\"frm_opt_container\" aria-labelledby=\"field_mjpqp_label\" role=\"group\">\t\t<div class=\"frm_checkbox\" id=\"frm_checkbox_490-100-0\">\t\t\t<label  for=\"field_mjpqp-0\">\n\t\t\t<input type=\"checkbox\" name=\"item_meta[490][]\" id=\"field_mjpqp-0\" value=\"Ja\"  data-sectionid=\"100\"  data-reqmsg=\"The field cannot be empty\" data-invmsg=\"Vereinbarung zur Schlichtung vorhanden is invalid\"   aria-required=\"true\"  \/> Yes<\/label><\/div>\n<\/div>\r\n    \r\n    \r\n<\/div>\n<\/div>\n<div id=\"frm_field_104_container\" class=\"frm_form_field frm_section_heading form-field \">\r\n<h3 class=\"frm_pos_top frm_section_spacing\">Angaben Kunde<\/h3>\r\n\r\n\r\n<div id=\"frm_field_105_container\" class=\"frm_form_field form-field  frm_required_field frm_top_container frm_half frm_first\">\r\n    <label for=\"field_n3pj0dd86d0b1e4\" id=\"field_n3pj0dd86d0b1e4_label\" class=\"frm_primary_label\">Name\r\n        <span class=\"frm_required\">*<\/span>\r\n    <\/label>\r\n    <input  type=\"text\" id=\"field_n3pj0dd86d0b1e4\" name=\"item_meta[105]\" value=\"\"  data-sectionid=\"104\"  data-reqmsg=\"The field cannot be empty\" aria-required=\"true\" data-invmsg=\"Text is invalid\" aria-invalid=\"false\"   \/>\r\n    \r\n    \r\n<\/div>\n<div id=\"frm_field_106_container\" class=\"frm_form_field form-field  frm_required_field frm_top_container frm_half\">\r\n    <label for=\"field_3fy4\" id=\"field_3fy4_label\" class=\"frm_primary_label\">First name\r\n        <span class=\"frm_required\">*<\/span>\r\n    <\/label>\r\n    <input  type=\"text\" id=\"field_3fy4\" name=\"item_meta[106]\" value=\"\"  data-sectionid=\"104\"  data-reqmsg=\"The field cannot be empty\" aria-required=\"true\" data-invmsg=\"Text is invalid\" aria-invalid=\"false\"   \/>\r\n    \r\n    \r\n<\/div>\n<div id=\"frm_field_107_container\" class=\"frm_form_field form-field  frm_required_field frm_top_container\">\r\n    <label for=\"field_a32t66813678545\" id=\"field_a32t66813678545_label\" class=\"frm_primary_label\">Strasse, Nr.\r\n        <span class=\"frm_required\">*<\/span>\r\n    <\/label>\r\n    <input  type=\"text\" id=\"field_a32t66813678545\" name=\"item_meta[107]\" value=\"\"  data-sectionid=\"104\"  data-reqmsg=\"The field cannot be empty\" aria-required=\"true\" data-invmsg=\"Text is invalid\" aria-invalid=\"false\"   \/>\r\n    \r\n    \r\n<\/div>\n<div id=\"frm_field_108_container\" class=\"frm_form_field form-field  frm_required_field frm_top_container frm_fourth frm_first\">\r\n    <label for=\"field_wg3vjda6320bd83\" id=\"field_wg3vjda6320bd83_label\" class=\"frm_primary_label\">Postal code\r\n        <span class=\"frm_required\">*<\/span>\r\n    <\/label>\r\n    <input type=\"number\" id=\"field_wg3vjda6320bd83\" name=\"item_meta[108]\" value=\"\" data-sectionid=\"104\"  data-reqmsg=\"The field cannot be empty\" aria-required=\"true\" data-invmsg=\"Zahl ist ung\u00fcltig\" aria-invalid=\"false\"   min=\"0\" max=\"9999\" step=\"any\" \/>\r\n    \r\n    \r\n<\/div>\n<div id=\"frm_field_109_container\" class=\"frm_form_field form-field  frm_required_field frm_top_container frm_three_fourths\">\r\n    <label for=\"field_i4bdk739fbde5ef\" id=\"field_i4bdk739fbde5ef_label\" class=\"frm_primary_label\">City\r\n        <span class=\"frm_required\">*<\/span>\r\n    <\/label>\r\n    <input  type=\"text\" id=\"field_i4bdk739fbde5ef\" name=\"item_meta[109]\" value=\"\"  data-sectionid=\"104\"  data-reqmsg=\"The field cannot be empty\" aria-required=\"true\" data-invmsg=\"Text is invalid\" aria-invalid=\"false\"   \/>\r\n    \r\n    \r\n<\/div>\n<div id=\"frm_field_110_container\" class=\"frm_form_field form-field  frm_required_field frm_top_container frm_half frm_first\">\r\n    <label for=\"field_b2ekke993ae5c6a\" id=\"field_b2ekke993ae5c6a_label\" class=\"frm_primary_label\">Telephone\r\n        <span class=\"frm_required\">*<\/span>\r\n    <\/label>\r\n    <input  type=\"text\" id=\"field_b2ekke993ae5c6a\" name=\"item_meta[110]\" value=\"\"  data-sectionid=\"104\"  data-reqmsg=\"The field cannot be empty\" aria-required=\"true\" data-invmsg=\"The phone number is invalid.\" aria-invalid=\"false\"   \/>\r\n    \r\n    \r\n<\/div>\n<div id=\"frm_field_111_container\" class=\"frm_form_field form-field  frm_required_field frm_top_container frm_half\">\r\n    <label for=\"field_rz4w7ab88e54140\" id=\"field_rz4w7ab88e54140_label\" class=\"frm_primary_label\">E-Mail Adresse\r\n        <span class=\"frm_required\">*<\/span>\r\n    <\/label>\r\n    <input type=\"email\" id=\"field_rz4w7ab88e54140\" name=\"item_meta[111]\" value=\"\"  data-sectionid=\"104\"  data-reqmsg=\"The field cannot be empty\" aria-required=\"true\" data-invmsg=\"E-Mail ist ung\u00fcltig\" aria-invalid=\"false\"  \/>\r\n    \r\n    \r\n<\/div>\n<div id=\"frm_field_112_container\" class=\"frm_form_field form-field  frm_required_field frm_top_container\">\r\n    <label for=\"field_k4g96a48df66531\" id=\"field_k4g96a48df66531_label\" class=\"frm_primary_label\">Mitglied des kf \/ acsi \/ frc\r\n        <span class=\"frm_required\">*<\/span>\r\n    <\/label>\r\n    \t\t<select name=\"item_meta[112]\" id=\"field_k4g96a48df66531\"  data-sectionid=\"104\"  data-frmval=\"Nein\" data-reqmsg=\"The field cannot be empty\" aria-required=\"true\" data-invmsg=\"Mitglied des kf \/ acsi \/ frc is invalid\" aria-invalid=\"false\"  >\n\t\t<option  value=\"Ja\">Yes<\/option><option  value=\"Nein\" selected='selected'>No<\/option>\t<\/select>\n\t\r\n    \r\n    \r\n<\/div>\n<\/div>\n<div id=\"frm_field_114_container\" class=\"frm_form_field frm_section_heading form-field \">\r\n<h3 class=\"frm_pos_top frm_section_spacing\">Angaben Textilpfleger<\/h3>\r\n\r\n\r\n<div id=\"frm_field_115_container\" class=\"frm_form_field form-field  frm_required_field frm_top_container\">\r\n    <label for=\"field_lm89zd2aa9a68f8\" id=\"field_lm89zd2aa9a68f8_label\" class=\"frm_primary_label\">Firma\r\n        <span class=\"frm_required\">*<\/span>\r\n    <\/label>\r\n    <input  type=\"text\" id=\"field_lm89zd2aa9a68f8\" name=\"item_meta[115]\" value=\"\"  data-sectionid=\"114\"  data-reqmsg=\"The field cannot be empty\" aria-required=\"true\" data-invmsg=\"Text is invalid\" aria-invalid=\"false\"   \/>\r\n    \r\n    \r\n<\/div>\n<div id=\"frm_field_116_container\" class=\"frm_form_field form-field  frm_required_field frm_top_container\">\r\n    <label for=\"field_m6ndycbf6bfa266\" id=\"field_m6ndycbf6bfa266_label\" class=\"frm_primary_label\">Strasse\r\n        <span class=\"frm_required\">*<\/span>\r\n    <\/label>\r\n    <input  type=\"text\" id=\"field_m6ndycbf6bfa266\" name=\"item_meta[116]\" value=\"\"  data-sectionid=\"114\"  data-reqmsg=\"The field cannot be empty\" aria-required=\"true\" data-invmsg=\"Text is invalid\" aria-invalid=\"false\"   \/>\r\n    \r\n    \r\n<\/div>\n<div id=\"frm_field_117_container\" class=\"frm_form_field form-field  frm_required_field frm_top_container frm_fourth frm_first\">\r\n    <label for=\"field_7lxykecd99f42d9\" id=\"field_7lxykecd99f42d9_label\" class=\"frm_primary_label\">Postal code\r\n        <span class=\"frm_required\">*<\/span>\r\n    <\/label>\r\n    <input type=\"number\" id=\"field_7lxykecd99f42d9\" name=\"item_meta[117]\" value=\"\" data-sectionid=\"114\"  data-reqmsg=\"The field cannot be empty\" aria-required=\"true\" data-invmsg=\"Zahl ist ung\u00fcltig\" aria-invalid=\"false\"   min=\"0\" max=\"9999\" step=\"any\" \/>\r\n    \r\n    \r\n<\/div>\n<div id=\"frm_field_118_container\" class=\"frm_form_field form-field  frm_required_field frm_top_container frm_three_fourths\">\r\n    <label for=\"field_eekjd1634a74b21\" id=\"field_eekjd1634a74b21_label\" class=\"frm_primary_label\">City\r\n        <span class=\"frm_required\">*<\/span>\r\n    <\/label>\r\n    <input  type=\"text\" id=\"field_eekjd1634a74b21\" name=\"item_meta[118]\" value=\"\"  data-sectionid=\"114\"  data-reqmsg=\"The field cannot be empty\" aria-required=\"true\" data-invmsg=\"Text is invalid\" aria-invalid=\"false\"   \/>\r\n    \r\n    \r\n<\/div>\n<div id=\"frm_field_119_container\" class=\"frm_form_field form-field  frm_top_container frm_half frm_first\">\r\n    <label for=\"field_3n1y8fc1d3a337a\" id=\"field_3n1y8fc1d3a337a_label\" class=\"frm_primary_label\">Telephone\r\n        <span class=\"frm_required\"><\/span>\r\n    <\/label>\r\n    <input  type=\"text\" id=\"field_3n1y8fc1d3a337a\" name=\"item_meta[119]\" value=\"\"  data-sectionid=\"114\"  data-invmsg=\"The phone number is invalid.\" aria-invalid=\"false\"   \/>\r\n    \r\n    \r\n<\/div>\n<div id=\"frm_field_120_container\" class=\"frm_form_field form-field  frm_top_container frm_half\">\r\n    <label for=\"field_hxwwm138761723e\" id=\"field_hxwwm138761723e_label\" class=\"frm_primary_label\">E-Mail Adresse\r\n        <span class=\"frm_required\"><\/span>\r\n    <\/label>\r\n    <input type=\"email\" id=\"field_hxwwm138761723e\" name=\"item_meta[120]\" value=\"\"  data-sectionid=\"114\"  data-invmsg=\"E-Mail ist ung\u00fcltig\" aria-invalid=\"false\"  \/>\r\n    \r\n    \r\n<\/div>\n<\/div>\n<input type=\"hidden\" name=\"frm_page_order_3\" id=\"frm_page_order_3\" value=\"25\" \/>\t\t<input  type=\"hidden\" name=\"item_meta[123]\" id=\"field_m9mpc61b2976c51\" value=\"\"     \/>\n\t\t\t\t<input  type=\"hidden\" name=\"item_meta[124]\" id=\"field_rwxw9317164054\" value=\"\"  data-sectionid=\"123\"     \/>\n\t\t\t\t<input  type=\"hidden\" name=\"item_meta[125]\" id=\"field_tswihed92b034c8\" value=\"\"  data-sectionid=\"123\"     \/>\n\t\t\t\t<input  type=\"hidden\" name=\"item_meta[126]\" id=\"field_4hjc6c7d1ff314c\" value=\"\"  data-sectionid=\"123\"     \/>\n\t\t\t\t<input  type=\"hidden\" name=\"item_meta[127]\" id=\"field_df6u0b9367145e3\" value=\"\"  data-sectionid=\"123\"     \/>\n\t\t\t\t<input  type=\"hidden\" name=\"item_meta[128]\" id=\"field_npdsr34499b65ed\" value=\"\"  data-sectionid=\"123\"     \/>\n\t\t\t\t<input  type=\"hidden\" name=\"item_meta[129]\" id=\"field_lh9f4f4cd44155b\" value=\"\"     \/>\n\t\t\t\t<input  type=\"hidden\" name=\"item_meta[130]\" id=\"field_q4gbhd41e57c48a\" value=\"\"     \/>\n\t\t\t\t<input  type=\"hidden\" name=\"item_meta[131]\" id=\"field_y5whvde94cf0002-0\" value=\"\"  data-sectionid=\"130\"  data-frmlimit=\"1\"     \/>\n\t\t\t\t<input  type=\"hidden\" name=\"item_meta[132]\" id=\"field_bscsdb08a84c178-0\" value=\"\"  data-sectionid=\"130\"  data-frmlimit=\"1\"     \/>\n\t\t\t\t<input  type=\"hidden\" name=\"item_meta[133]\" id=\"field_k2us575a2a1a104-0\" value=\"\"  data-sectionid=\"130\"  data-frmlimit=\"1\"     \/>\n\t\t\t\t<input  type=\"hidden\" name=\"item_meta[134]\" id=\"field_gmjwe18f02aa9cb-0\" value=\"\"  data-sectionid=\"130\"  data-frmlimit=\"1\"     \/>\n\t\t\t\t<input  type=\"hidden\" name=\"item_meta[135]\" id=\"field_ph32d215b08e969-0\" value=\"\"  data-sectionid=\"130\"  data-frmlimit=\"1\"     \/>\n\t\t\t\t<input  type=\"hidden\" name=\"item_meta[136]\" id=\"field_23409aacfff8b488\" value=\"\"  data-sectionid=\"130\"     \/>\n\t\t\t\t<input  type=\"hidden\" name=\"item_meta[137]\" 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