Legal advice – Konsumentenforum

Your Request

Subject of your request*

Have you already contacted the KF regarding this request?
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Do you have legal protection insurance?*If yes: (please check if your case is covered by your legal protection insurance. If not, we are happy to help you.)
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My request concerns…*

General legal advice

Membership Status*

Member, residing in Switzerland We will be happy to answer your legal questions and, if necessary, contact third parties on your behalf.

Non-member, residing in Switzerland We are happy to answer your legal questions, but we do not take action against third parties.

No residence in Switzerland, request concerns a Swiss company: You must subscribe to a membership to receive legal advice (including contacting the company involved).

No residence in Switzerland, request concerns a foreign company: Please contact your local consumer organization.

E-Commerce Ombudsman OfficeA consultation as well as possible contact, regardless of membership, is possible if you reside in Switzerland or if the company is headquartered in Switzerland.

"Do you want to become a member and receive comprehensive legal advice? CLICK HERE"

Your Contact Details

First Name*

Last Name*

Street and number*

Postal Code*

City*

E-Mail Address*

Phone

Details of your request

Name of the company concerned / Who is the other party?

Please briefly describe the facts of the case:* (max. 2000 characters)

Purpose of conciliation (e.g., getting money refunded / returning goods, etc.)?(max. 400 characters):

Language of correspondence DEENFR

Attachments

max. 5 files, max. 2MB per file; for example, a purchase confirmation, important correspondence, right to request information. Don't forget: we need a signed power of attorney for the right to obtain information, if you want us to contact the other party. You must upload it with the attachments.)

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*Please note that our expertise is limited to advice and mediation. This is a general advisory service. If you need further legal assistance, we recommend contacting a lawyer. You are responsible for your interests (including all deadlines) yourself. The Swiss Consumers' Forum kf disclaims any liability for damages resulting from the advice provided.

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